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Frequently Asked Questions

Why should I use the Career Agency?

The Career Agency is a multi-award winning team of resume writers, LinkedIn profile experts, interview coaching specialists, personal branding consultants and qualified career coaches.

Started more than 15 years ago under the name Career Edge,  we have helped thousands of people win promotions, secure their dream role, bounce back following redundancy and take on new directions. 

Most importantly we are Australian-owned and understand the Australian market. You’ll find our team down-to-earth, practical and supportive. Even our Directors are Career Coaches.

Is my information confidential?

Absolutely. Your privacy matters to us. We abide by the Professional Standards for Australian Career Development Practitioners.

This means you can be confident all information discussed in your sessions remains confidential. The Career Agency abides by National Privacy Principles in accordance with the Privacy Amendment (Private Sector) Act 2000.

Information is collected solely for the delivery of career coaching and résumé development and will not be used for any other purpose. You may gain access to this information at any time by contacting 

How can I be confident in your services?

With more than fifteen years in the industry, a cupboard full of industry awards and a ton of experience, we have more client and industry testimonials than you can poke a stick at.

In fact, your satisfaction is so important to us that we dedicate team members in our office to follow up with each and every person at the end of their time with us to check they’re happy. Here are testimonials from past Career Edge (now rebranded The Career Agency) and Outplacement Australia clients: 

“You guys have been awesome – I can’t believe how much help I’ve gotten!”

“I’ve received two job offers, and I’m expecting a third this week. I think the resume is doing its job :)”

Amazing experience with Jill. Highly recommend!

“That cover letter is the best I have ever seen, and I have seen hundreds over the years!”

Its really great to have an open and honest conversation with someone who has your best interests at heart”


Who will my coach/writer be?

We match your coach and writer to your industry and needs. You may work with one person or a few, dependent on how we can help you best.

You can be confident in the quality of the career support you are receiving – on our team we have a mix of experienced career coaches, psychologists, expert resume writers, interview and executive coaches, all working together to help you navigate hirer technologies; and maintain a competitive presence in crowded job markets.

Where are your offices based?

We have offices all over Australia in metropolitan and regional areas, and a large team of coaches and writers able to work personally or via phone and email depending on your preferences. 

We have offices and coaches in Brisbane, Sydney, Canberra, Perth, Adelaide, Hobart, Cairns, Newcastle and many other regional locations.  We have worked with clients based internationally, even some on remote military deployments globally. We can assist you no matter where you are located. 

Have you worked with my industry?

We work with people from all types of different Australian industries. Our experience spans food and beverage, technology, education and training, FMCG, mining and resources, Defence, banking and finance, hospitality and hotels, health and medical, aviation, retail, manufacturing, fashion and apparel, pharmaceutical, construction, oil and gas, insurance, government and public sector, transport and logistics and many, many, many more. 



Are you a recruitment or employment agency?

We are not recruiters or employment agents we are career development specialists BUT we will help you find the right people in these areas. We believe each individual needs to source the right recruitment specialist for their target industry or organisation. We can show you how to identify, connect and nurture these connections to secure positive employment outcomes.



How can I pay?

You can pay by direct deposit or credit card. Simply contact our office and we can arrange an invoice and receipt. 

Call Us

Phone: 1300 061 009
Office Hours: 9 - 5 Monday to Friday
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We have offices nationwide

Brisbane Head Office

Level 5, Christie Centre, 320 Adelaide Street
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